Returns & Exchanges
At Shock Surplus, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn, tagged apparel. Our goal is to ensure your wardrobe reflects your style perfectly without the stress of a complicated return process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all tags attached and include the packing slip provided in your confirmation email.
Label and Ship
Affix the prepaid shipping label sent to your email and drop off the package at any authorized carrier location.
Refund Processing
Once our warehouse inspects the returned items, we will issue a refund to your original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing